Access – or the lack of it – is a topic that just keeps coming back. Every time you think that the battle for reasonable access to the facilities that everybody wants or needs to use has been won, you hear another story where it’s been missed by a mile.
These frustrating situations seem to be an everyday part of life, not just in London, but in towns and cities across the country. Exactly the sort of routine access problems that the DDA, and then the Equality Act, were supposed to solve. Any business that doesn’t make “reasonable adjustments” so that people with a disability can use their services are breaking the law, which you would think might make them pause for reflection, even if they aren’t bothered about all the business they are losing by turning away so many potential customers. But apparently, high profile chains including Costa Coffee, Caffe Nero, Eat, Itsu, Chipotle and the Post Office think that a bland apology, and a statement that they are rectifying things now, is sufficient.
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