Terms & Conditions
Our ramps are designed to help with mobility and disabled people and thus do not include VAT, there is however a VAT option. If you are VAT exempt ie disabled or a registered charity, please complete the VAT Exemption Form here.
Returns Policy
Access Needs (Trading as Portable Ramps London) accept returns in accordance with the Distance Selling Regulations. This permits a customer 14 days from delivery date to return the goods at the buyers expense. Should you wish to return goods you must contact Access Needs to advise the reason for the return. Any damages to goods during transit must be reported to the Seller within 72hrs maximum of delivery without exception.
If the wrong goods were despatched, or damaged in transit or faulty, then the seller will cover the cost of return postage if the customer wishes to return. If a replacement is requested, we will despatch this at our cost. We also offer exchanges to a ramp that is better suited your requirements if you find the one you ordered is not quite what you had in mind.
All item/s returned to us, other than faulty or damaged items, must be unused, in it's original packaging if applicable, and in a re-saleable condition. Upon the seller receiving the return; if this is judged not to be the case, or there is any sign of misuse while in your possession, then the seller has a legal right to refuse the return. We highly recommend a tracked courier service is used for returns and proof of despatch obtained. Refunds are only payable once we have received goods back in their original condition and will be paid to the buyer by the same payment method originally used.
Access Needs aim to deliver the best service to our customers.
If the wrong goods were despatched, or damaged in transit or faulty, then the seller will cover the cost of return postage if the customer wishes to return. If a replacement is requested, we will despatch this at our cost. We also offer exchanges to a ramp that is better suited your requirements if you find the one you ordered is not quite what you had in mind.
All item/s returned to us, other than faulty or damaged items, must be unused, in it's original packaging if applicable, and in a re-saleable condition. Upon the seller receiving the return; if this is judged not to be the case, or there is any sign of misuse while in your possession, then the seller has a legal right to refuse the return. We highly recommend a tracked courier service is used for returns and proof of despatch obtained. Refunds are only payable once we have received goods back in their original condition and will be paid to the buyer by the same payment method originally used.
Access Needs aim to deliver the best service to our customers.
Delivery Policy
All our products are VAT free for all disabled customers and registered charities. Delivery is arranged upon receipt of a completed VAT Exemption form, and is sent via first class courier. A further carriage supplement may apply to The Highlands & Islands of Scotland & all non-UK mainland
Payment
Currently this website only supports Paypal as a method of payment. However we are able to accept all major credit cards over the phone.
Privacy
We are committed to protecting our customers security. The use of Paypal ensures all transactions are secure and we do not store any of our customers details.
